Terms of Service

Effective Date: October 6, 2025

Welcome to Valeriva. By accessing or making a purchase from our website (https://www.valeriva.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. Products & Availability

We make every effort to display accurate product descriptions, images, and prices on our website.
Product availability, specifications, prices, and promotions may change at any time without prior notice.
While we strive to keep our inventory up to date, certain items may sell out before updates are reflected online.
In rare cases, if a product you ordered becomes unavailable, we will notify you promptly and issue a refund or offer a suitable alternative.

2. Orders & Payments

Your order is considered confirmed only once full payment has been successfully processed.
We reserve the right to refuse or cancel any order at our discretion — for example, in cases of suspected fraud, pricing errors, or stock issues.
All payments must be made through secure and approved payment gateways.
We currently accept major credit and debit cards, PayPal, and other listed payment methods displayed at checkout.
You agree to provide accurate billing, shipping, and contact information for all transactions.
Orders placed using incorrect or incomplete information may experience delays or cancellation.

3. Returns & Refunds

Our Return & Refund Policy governs the process for returns, exchanges, and refunds.
Customers must review and follow the conditions outlined in that policy before initiating a return.
Valeriva reserves the right to deny returns that do not meet eligibility criteria.

To review the policy in detail, please visit our Return & Refund Policy page.

4. Shipping & Delivery

We process and dispatch orders promptly according to our Shipping Policy.
Delivery timelines provided on the website are estimates only and may vary based on carrier performance, location, weather conditions, or other unforeseen factors.
Once an order has been shipped, Valeriva is not responsible for delays, damages, or losses caused by the carrier or events outside our reasonable control.
Please ensure your shipping address is correct at checkout; incorrect addresses may result in additional charges or failed delivery.

5. Intellectual Property

All website content — including text, graphics, product images, videos, logos, icons, and design elements — is the intellectual property of Valeriva and is protected under applicable copyright and trademark laws.
Unauthorized use, reproduction, distribution, or modification of any content from valeriva.com without our written consent is strictly prohibited.
You may not use our trademarks, brand assets, or product photography for commercial purposes without permission.

6. Limitation of Liability

To the maximum extent permitted by law, Valeriva and its affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from:
- Use or misuse of our products,
- Delays in delivery or shipping,
- Website errors or downtime,
- Third-party service interruptions, or
- Issues outside our reasonable control.
Valeriva’s total liability for any claim shall not exceed the amount paid by the customer for the product in question.

7. User Responsibilities

By using our Services, you agree to use the website for lawful purposes only and not to engage in fraudulent, abusive, or unauthorized activities.
You agree not to attempt to interfere with the website’s operation or compromise its security in any way.
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to make a purchase on Valeriva.

8. Account Information (If Applicable)

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You agree to accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

9. Privacy Policy

Your personal information and data usage are governed by our Privacy Policy.
By using our Services, you consent to the collection and use of your information as outlined in that policy.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Texas, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in United State.

11. Changes to Terms

Valeriva reserves the right to modify or update these Terms of Service at any time.
Updates will take effect immediately upon posting on this page.
It is your responsibility to review these Terms periodically for any changes. Continued use of our website after updates constitutes acceptance of the revised Terms.