Payment Policy

Last updated: December 31, 2025

At Valeriva, we aim to make your checkout process simple, secure, and reliable. This Payment Policy explains the payment methods we accept, how transactions are processed, and how your payment information is protected when you shop with us.

Accepted Payment Method

Valeriva currently accepts PayPal as a secure payment method. Through PayPal, customers can complete purchases using their PayPal balance, linked credit cards, or debit cards. All payment options available to you will be clearly shown during checkout. At this time, we do not offer cash-on-delivery or offline payment options.

Currency Information

All product prices and transactions on valeriva are displayed and processed in U.S. Dollars (USD). If you are making a purchase from outside the United States, your bank or PayPal may apply currency conversion rates or international transaction fees. These charges are determined by your payment provider and are outside our control.

Secure Payment Processing

All payments on Valeriva are processed through PayPal’s encrypted and secure payment system. This ensures that your financial information is protected at every step of the transaction. Valeriva does not store or have access to your full payment details, including card numbers or login credentials. Transactions are authorized and processed in real time, and you will receive immediate confirmation once your payment is successfully completed.

Payment Confirmation

Once your payment is successfully completed through PayPal, you will receive an order confirmation email containing your order details. This confirmation is usually sent within a few minutes. If you do not see the email, please check your spam or junk folder. If you still cannot find it, you may contact us for assistance.

Failed Payments

In some cases, a payment may not go through successfully. This can happen due to temporary PayPal restrictions, incorrect account details, insufficient funds, or bank-level security checks. We recommend ensuring your PayPal account information is accurate and active. If the issue continues, contacting PayPal or your linked bank can often resolve the problem quickly. You may also reach out to us, and we will assist you where possible.

Double Charges or Pending Payments

Occasionally, PayPal or your bank may place a temporary authorization hold, which can appear as a pending or duplicate charge. These holds usually clear automatically within a few business days. If you believe a payment has been fully charged more than once, please contact us with the relevant transaction details so we can review the issue and take appropriate action if needed.

Payment Gateway Issues

Valeriva processes all payments exclusively through PayPal’s secure payment gateway. Only supported payment options will appear during checkout. If a payment attempt fails despite using a valid PayPal account, the issue may be related to account limitations, security checks, or funding source restrictions. In such cases, PayPal support is best equipped to provide assistance. If the problem persists, feel free to contact us and we will review the situation from our side.

Security & Fraud Prevention

At Valeriva, customer safety is a top priority. All payments are processed through PayPal’s secure system, which includes built-in fraud detection and monitoring tools. In some cases, transactions may be temporarily held or flagged if they appear unusual or require additional verification. If this happens, we may contact you to confirm certain details before your order is approved or shipped. This process helps protect both our customers and our store from unauthorized or fraudulent activity.

Transparency on Fees

Valeriva does not apply any hidden or extra charges to your payment. The total amount you pay at checkout is clearly displayed before you complete your order. Any additional fees, such as currency conversion charges or international transaction fees, are determined by PayPal or your bank and are outside of our control. We recommend reviewing PayPal’s or your bank’s terms for more information on such charges.