FAQ

Q. What products does Valeriva offer?

A. Valeriva specializes in stylish and practical jackets designed for everyday wear. Our collection includes jackets suitable for different seasons, occasions, and personal styles.

Q. What payment methods do you accept?

A. We currently accept PayPal as our payment method. PayPal allows customers to complete transactions securely using their PayPal balance, linked bank account, or debit/credit card.

Q. What is your order processing time?

A. Orders are processed within 1–2 business days.

Orders are fulfilled Monday to Friday
Orders placed after 5:00 PM Eastern Standard Time (EST) are processed on the next business day

Q. What is your shipping and delivery timeline?

A. Our standard delivery timeline is as follows:

Handling Time: 1–2 business days
Transit Time: 3–5 business days
Total Delivery Time: 4–7 business days from order placement to delivery

Shipments are made Monday to Friday, excluding public holidays.

Q. How can I track my order?

A. Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to track your package until delivery.

Q. What is your return policy?

A. We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and returned with original packaging to be eligible for a return.

Q. How long does the refund process take?

A. Once your returned item is received and inspected, refunds are processed within 10 business days. Refunds are issued to the original payment method used at checkout.

Q. Do you accept exchanges?

A. Yes, exchanges are accepted. If you would like to exchange an item for a different size or style, please contact our support team within the return window for assistance.

Q. Who pays for return shipping?

A. Return shipping responsibility depends on the reason for return. Full details are available on our Return and Refund Policy page. Our support team will guide you through the process if needed.

Q. How can I contact customer support?

A. If you have any questions about your order, shipping, returns, or products, you can contact us at: support@valeriva.shop