FAQ

Frequently Asked Questions (FAQ)

Last Updated: October 6, 2025

Welcome to the Valeriva Help Center. Below you’ll find answers to the most common questions about orders, shipping, returns, and payments.
If you can’t find what you’re looking for, feel free to contact us at support@valeriva.com — our team is happy to help.

1. Ordering

Q: How do I place an order?
You can place an order directly on our website by selecting your desired items, adding them to your cart, and proceeding through the secure PayPal checkout process. Once your order is complete, you’ll receive an email confirmation with your order details.

Q: Can I modify or cancel my order after placing it?
Orders can be canceled or modified within 24 hours of purchase. After this window, your order may already be in processing or shipped. Please email support@valeriva.com as soon as possible if you need assistance.

Q: How do I know if my order was successful?
After completing your purchase, you’ll receive an order confirmation email. If you don’t see it, please check your spam folder or contact our support team.

2. Shipping & Delivery

Q: Where do you ship?
We currently ship to all standard addresses within the United States. We do not ship internationally or to military base addresses (APO/FPO/DPO) at this time.

Q: How long does shipping take?
Orders are processed within 1–2 business days, and delivery typically takes 4–5 business days after dispatch.
Overall, you can expect your order to arrive within 5–7 business days.

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to monitor your delivery status.

Q: What should I do if my order is delayed?
Delays may occur due to weather, carrier issues, or high-demand seasons. If your package hasn’t arrived after the estimated timeframe, please contact us with your order number.

3. Returns & Refunds

Q: What is your return policy?
We offer a 30-day return window from the date your order is delivered. Items must be unused, unwashed, and in their original packaging with all tags intact.
Certain hygiene-related items or final-sale products cannot be returned.

Q: How do I start a return?
Please contact support@valeriva.com with your order number, reason for return, and photos (if applicable). Our team will provide return instructions and the correct return address.

Q: When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days to your original payment method via PayPal.

Q: Do you offer exchanges?
Yes. We offer free exchanges for eligible items (e.g., size or color) if stock is available. Please contact us for assistance.

4. Payments & Security

Q: What payment methods do you accept?
We accept secure payments exclusively through PayPal. You can pay using your PayPal account or any major debit/credit card without creating one.

Q: Is it safe to shop on Valeriva?
Absolutely. Our checkout process is protected by SSL encryption, and all transactions are processed through PayPal’s secure platform.
Valeriva does not store your credit card or banking information on our servers.

Q: Why was my payment declined?
Payment issues can occur due to insufficient funds, incorrect billing information, or restrictions from your card provider. Please try again or contact PayPal for assistance.

5. Product Information

Q: Are your product images accurate?
We make every effort to ensure our product images and descriptions are as accurate as possible. However, slight variations in color or texture may occur due to screen settings or manufacturing differences.

Q: Are your products in stock?
Our website reflects real-time stock levels. If a product becomes unavailable after you place an order, we’ll contact you to offer a refund or replacement.

6. Account & Communication

Q: Do I need to create an account to shop?
No. You can check out as a guest. However, creating an account allows you to track orders easily and view past purchases.

Q: How do I contact customer support?
You can reach our support team via email at support@valeriva.com. We typically respond within 24–48 business hours.

7. Legal & Policy Information

Q: Where can I find your policies?
You can view all Valeriva policies here:

[Privacy Policy]
[Shipping Policy]
[Return & Refund Policy]
[Secure Payment Policy]
[Terms of Service]

Q: Do you share my information with third parties?
No. We value your privacy and only share necessary information with trusted partners such as PayPal and shipping carriers to fulfill your orders. Please review our Privacy Policy for full details.