Contact Us

At Valeriva, we’re here to support you throughout your shopping experience. Whether you have a question about one of our jackets, need help with an order, or want general information, our customer support team is available to assist.

Our Availability

Our customer support team operates during the following hours:

Monday – Friday
9:00 AM – 5:00 PM
GMT -5 EST (New York)

Messages received outside these hours will be reviewed and addressed on the next business day.

Ways to Reach Us

Email Support

For all inquiries related to products, orders, returns, or general questions, please contact us via email:

Email: support@valeriva.shop

To help us assist you efficiently, we recommend including your order number (if applicable) and a brief description of your request.

When to Contact Us

You’re welcome to reach out if you:

Have questions about jacket styles, materials, or sizing
Need assistance with an order, shipment, or delivery status
Want to request a return or inquire about a refund
Experience payment or checkout-related issues
Would like to share feedback or suggestions

Every inquiry is reviewed carefully and handled according to our store policies.

Our Support Approach

Valeriva is committed to clear communication and respectful customer service. All inquiries are handled by our support team with the goal of providing accurate information and practical assistance.

We understand that issues such as delivery delays, order changes, or return questions can arise, and we aim to guide customers through these situations as clearly as possible.