Privacy Policy

Last updated: October 6, 2025

Valeriva (“we,” “our,” or “us”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information when you interact with our Services:

Contact details: your name, billing address, shipping address, phone number, and email address.

Payment information: processed securely through trusted payment gateways such as PayPal or Stripe. We do not collect or store your full credit card, debit card, or bank account details.

Transaction information: details of the products you purchase, return, exchange, or cancel, and your order history.

Communications: information you provide when contacting customer support, submitting inquiries, or interacting with us through social media or email.

Device & usage information: your IP address, browser type, device type, operating system, and on-site activities such as pages visited, time spent, and cart actions.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Arrange shipping, tracking, and provide order updates.
Handle returns, refunds, and customer service inquiries.
Improve our Services, website performance, and user experience.
Prevent fraudulent activity and ensure secure transactions.
Send promotional offers or updates (only if you have opted in).
Comply with legal and regulatory requirements.

Sharing Your Information

We only share your personal information with trusted third parties as needed to operate our Services effectively:

E-commerce platform: Our online store is powered by Shopify (or a similar secure platform), which handles site hosting, checkout, and order management.
Payment processors: such as PayPal or Stripe, to process your payments securely.
Shipping partners: to deliver your orders efficiently.
Service providers: including analytics, marketing, IT support, and customer service tools.

We do not sell, rent, or trade your personal information to third parties for marketing or any unrelated purposes.

Security of Your Information

Our website uses SSL encryption (https://) to protect your data during transmission. All payments are processed securely through verified third-party gateways that comply with PCI-DSS standards.

While we take reasonable precautions to safeguard your personal information, please note that no system is completely secure. You share data with us at your own risk, but we continually update our practices to maintain the highest level of security.

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal obligations (such as tax or accounting records).
Resolve disputes and enforce agreements.

Once no longer needed, your personal data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data.
Opt out of marketing communications (unsubscribe links are included in every promotional email).

To exercise these rights, please contact us at the email address provided below.

Children’s Data

Our Services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.
If you believe a child has provided us with their data, please contact us immediately, and we will remove it from our records.

International Transfers

Because our Services may be hosted or supported by third-party providers located in other countries, your personal information may be transferred to and stored in locations outside your home country.
We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
Any updates will be posted on this page with the revised “Last updated” date.
We encourage you to review this policy periodically.