Shipping Policy

Last updated: December 31, 2025

At Valeriva, we are committed to providing a clear and dependable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information about timelines and possible delays. Our aim is to ensure your jackets arrives safely and with full transparency at every step.

Shipping Locations

Currently, Valeriva ships orders within the United States only. We do not offer international shipping at this time. If international shipping becomes available in the future, updated details will be published on our website.

Order Processing & Shipping Timeline

Handling Time: 1–2 business days (orders fulfilled Monday to Friday).
Transit Time: 3–5 business days (shipments made Monday to Friday).
Total Delivery Time: 4–7 business days from order placement to delivery.
Cut-off Time: Orders placed after 5:00 PM Eastern Standard Time are processed the next business day.

Note: All timelines are estimates and may vary due to factors outside our control, including carrier delays, severe weather conditions, high order volumes during peak seasons, or logistical disruptions. If any unexpected delay occurs, we will make reasonable efforts to keep customers informed.

Shipping Costs

We make shopping effortless with free shipping on every order, no hidden fees or minimum spend. At Valeriva, we believe in keeping shopping simple and transparent. From time to time, we offer free shipping within the United States. These promotions will always be clearly displayed on our product pages or during checkout. When free shipping applies, there are no hidden costs or conditions what you see is exactly what you pay. If no free shipping offer is active, standard shipping rates will apply as shown at checkout. page or at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to follow your shipment’s progress from dispatch until delivery. Tracking updates are provided by the shipping carrier and may take some time to appear after the order is shipped.

Address & Contact Details

Providing accurate shipping and contact information is essential to ensure successful delivery. Customers are responsible for entering the correct shipping address, phone number, and email address at checkout.

If you notice an error in your shipping details, please contact us as soon as possible before your order is dispatched. Once an order has been shipped or is in transit, we are unable to change the delivery address. If a package is returned due to an incorrect address, incomplete details, or failed delivery attempts, additional reshipping charges may apply.

Possible Shipping Issues & Our Solutions

At Valeriva, we work hard to ensure every order is shipped and delivered on time. However, in rare cases, shipping issues may occur. If a delay happens due to internal reasons such as late dispatch or warehouse processing issues, we will inform you as soon as possible and take immediate steps to prioritize your shipment. Depending on the situation, we may offer a suitable solution, which can include expedited handling or a goodwill adjustment where applicable.

Sometimes delays are caused by shipping carriers due to factors beyond our control, such as weather conditions, operational disruptions, or peak-season volume. While we cannot control these delays, we actively monitor all shipments and assist customers by providing updated tracking information and supporting communication with the carrier when needed.

If a customer provides an incorrect or incomplete shipping address and the order has already been shipped, we are unable to stop or recall the package. If the shipment is returned to us by the carrier, we can arrange reshipment after confirmation, but additional shipping or handling charges may apply.

In the event that a package arrives damaged, customers are requested to contact us immediately with clear photos of the damaged packaging and product. Once verified, we will arrange an appropriate resolution, which may include a replacement or a refund, depending on the circumstances.

If tracking information shows an order as “delivered” but the package has not been received, customers should first check with neighbors or the local carrier. If the package is still missing, please contact us promptly. We will investigate the issue with the carrier and assist with the next steps according to carrier policies.

Customer Responsibilities

To ensure smooth and successful delivery, customers are responsible for providing accurate and complete shipping details at checkout, including the correct address and contact information. Orders placed before the daily cut-off time are processed according to our stated timelines. Customers should also ensure availability to receive the delivery or arrange an alternative where necessary. Any delivery related concerns, including damaged items, delays, or incorrect products, should be reported within 24 hours of receipt so we can assist effectively.

Our Commitment to Transparency

At Valeriva, we believe in clear and honest communication. Shipping timelines, costs, and conditions are explained upfront with no hidden terms. If any unexpected delays or issues arise, customers are informed promptly. All shipping-related concerns are handled with fairness and urgency to maintain trust and ensure a reliable shopping experience.