Return Policy
At Valeriva, your satisfaction is our top priority. We understand that sometimes an item may not be exactly what you expected — and that’s okay! Our return process is designed to be simple, transparent, and fair so you can shop with confidence.
Return Policy Overview
Thank you for shopping at Valeriva. If your order doesn’t meet your expectations, we offer a 30-day return window from the date your item is delivered.
We aim to make every return as smooth as possible while maintaining our product quality, hygiene, and safety standards.
If you have any questions before starting your return, please contact our support team — we’re happy to help.
Return Timeframe
You have 30 days from the delivery date to request a return.
To be eligible for a return, your item must be:
- Unused, unwashed, and undamaged.
- In the same condition as when you received it.
- Returned in the original packaging, including all tags, labels, accessories, and protective wrapping.
Return Conditions
To qualify for a return:
- The product must not show signs of wear, damage, or alteration.
- Items must include all original tags, boxes, and packaging.
- You must provide proof of purchase (order number or receipt).
- Returns must be requested through our support team before shipping items back.
Once your return request is approved, we will send you the return shipping address and detailed instructions on how to send your item.
Email: support@valeriva.com
Phone: +1 (636) 338-1691
Returns sent without prior approval may not be accepted.
Refunds & Exchanges
We offer flexible options to make your experience convenient and fair.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 7 business days to your original payment method.
- Your financial institution may take additional time to post the refund to your account.
Exchanges
- You can request a free exchange for another size, color, or replacement of the same product (subject to stock availability).
- If the item you received is defective, damaged, or incorrect, we’ll cover the return shipping cost for the exchange.
- If the replacement is unavailable, we’ll issue a full refund instead.
Partial Refunds
In some cases, only partial refunds may be granted (if applicable), such as:
- Items returned with missing parts or accessories.
- Products not in original condition due to customer handling
Shipping & Handling
We process all orders promptly and handle each package with care.
- Order Processing Time: 1–2 business days after payment confirmation.
- Standard Delivery Time: 4–5 business days, depending on your location.
- Total Delivery Time: Usually 5–7 working days from the time of order placement.
- Shipping Charges: We offer free standard shipping within our covered regions.
All items are securely packaged to prevent damage during transit.
If your order arrives damaged, defective, or incomplete, please contact us immediately at support@valeriva.com with photos of the issue. We will arrange a replacement or refund promptly.
Exceptions
For hygiene and safety reasons, certain items cannot be returned or refunded. These include:
- Used, washed, or damaged products
- Items returned without original packaging or tags
- Clearance, discounted, or final sale items
- Personalized or custom-made products
- Gift cards and digital/downloadable products
- Health, beauty, or personal care items once opened
If an item is marked as non-returnable on the product page, it is not eligible for refund or exchange.
Return Address
Business Address
How to Return
Questions About Returns?
Our customer service team is here to help with any questions about returns or exchanges.